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Tracertrak
A range of useful resources and information on Pivotel's cloud-based Tracertrak
service that delivers worker safety and asset monitoring services, everywhere.
Topics
Getting Started with Tracertrak
Tracertrak console information regarding Two-Factor Authentication (2FA)
Submit a Tracertrak Network Service Application to Pivotel Customer Care
Microsoft Edge, Safari, Firefox and Chrome are recommended
Account Administrators configure their Tracertrak account to suit their location, language, timezone and system preferences
Tracertrak is an enterprise grade tracking solution for people and assets
Login to Tracertrak using your web browser or the Tracertrak Console App
Use the 'Forgot your password' link on the Tracertrak login screen
The Administrator edits the account name on the My Settings page of the Administer Menu
Tracertrak Best Practices
Tracertrak Configuration Guide
Tracertrak Advance Setup Guide
Tracertrak Check-in Configuration Guide
Administration
Every Tracertrak account must have a single Administrator
Click on the plus button next to the Role column header in the People configuration page
When a person is added, Tracertrak will send them a welcome email and a login link to Tracertrak
Assign the role which provides the person the necessary permissions they need to effectively work within Tracertrak
Use the quick link on the Configure > People page or set it in the Edit Person page
Use the Merge button if available, otherwise, allocate the worker a role
Devices
Submit an activation request to Pivotel Customer Care
Click on the device name to open the device details page
Use the Device Reactivation tool in Administer > Account Settings
Tracertrak supports a range of asset tracking and OH&S devices
Use the Device Suspension tool in Administer > Account Settings
Device identifiers are typically found on the back, in the battery compartment or within the device settings
inReach
Click on the tools button under the Tracking header in the Devices configuration page
Compare the different inReach devices in the features comparison table below
Follow the instructions below for your inReach model
The Tracertrak package you have selected for your inReach device determines the tracking intervals available
Follow the instructions below for your inReach model
Follow the instructions below for your inReach model
Iridium Extreme 9575
Iridium Extreme (9575) are registered with the activation code that is available in the Iridium Extreme device configuration screen
SPOT Gen3/Gen4/Trace
One-way satellite based OH&S device
Follow the instructions below for your SPOT model
SPOT devices can Track your location and send OK, HELP, CUSTOM and SOS messages
RockFLEET
The below instructions cover the use of the RockConnect App to install the latest firmware version onto a RockFLEET device
RockFLEET internal batteries should be charged every 6 months to ensure their capacity is not diminished
RockSTAR
Charge with the supplied USB charging cable from a 1A USB port when battery level < 50%
SafeWorker App
SafeWorker Apps are registered with the activation code that is available in the SafeWorker Application License configuration screen
Smartone C/Smartone Solar
Screwed down, adhesive tape or optional mounting bracket
Configuration
Profiles allow you to manage a single set of configurations that can then be applied to many devices of the same type
Use the quick link on the Configure > Devices page or allocate it in the Edit Device page
Use the quick link on the Configure > Devices page or allocate them in the Device Details page
Assign the device groups to which the person belongs or needs to manage
Click on the plus button next to the Profile column header in the Profile configuration page
Click on the plus button next to the Person column header in the People configuration page
Click the "Add Group" button at the bottom right of the Device configuration page
Preferences
Your Preferences > Console Preferences > Select Language > Save
Mapping
Select the Devices/People and the display criteria required, and click "GET"
Use the Default Map selection tool from the Map Filter panel
Device location icons can be customised in the device details page
Use the "poll location" button located to the right of the device within the device list on the map
The accuracy depends on how close the device location is to a physical street address
The Map Filter and Results panels can be hidden and unhidden to provide more screen space to display the map results
The map icons reflect device locations, device status's, alarms and company locations
The map control buttons allow you to toggle the various data layers within the map
Find Proximity To centers the map on a specified location and displays the devices surrounding that location
Alarms & Notifications
Device Notifications send an alarm notification to a 2-way messaging capable device
GEOS is an international emergency response center that is integrated with Tracertrak SOS messages
The SOS Alarm is raised and SOS Alerts are sent to the nominated recipients which, for GEOS enabled accounts, includes GEOS
Alarms are managed on the Alarms page or via SMS commands
GEOS requires as much information as possible to effectively deal with SOS emergency situations
Dynamic Alarm Recipients send an alarm notification to a device or person that is conditionally related to the alarm that has been triggered
Check-ins
Mandatory check-ins required at specific times on specific days of the week
Activity based check-ins which provide flexibility and early warning alarms for potential issues
User controlled check-ins which provide flexibility and reduce management dependency
Each check-in type has a different check-in schedule expectation, each type has its own pros and cons
Messaging
Pivotel Numbers are dedicated mobile numbers allocated to a person for simplified satellite messaging
Messages can be sent to devices from the Tracertrak console, from a SMS capable device or from another Tracertrak device
SMS commands are supported for alarm management, device polling and messaging
A device recipient address is a unique messaging address to facilitate device to device messaging
Geofences
The geofence status symbols reflect the confidence of whether there is a breach of the geofence or not
History & Reports
Access Last Known Location data via the Tracertrak Last Known Location API
Click on a device location or row in the results panel to display the broadcast details
Help
Use this knowledge base or contact Pivotel Customer Care
Yes, Tracertrak's development process is ISO 9001:2015 certified
Pivotel Customer Care can be contacted by email, SMS or the Contact Us form in the Tracertrak portal
Here are a few key definitions and abbreviations for Tracertrak
Tracertrak Resources
Download the latest Tracertrak User Manuals and Guides.
Click here for a list of FAQs regarding the Tracertrak Console.
Download the latest Tracertrak Standard Forms, Policies and more.
Click here for a list of FAQs regarding the Tracertrak Safeworker App.
Tracertrak Releases
Download the latest Tracertrak Web Releases.
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