Pivotel Support - Australia

Billing

1. Paying Your Bill
2. Spend Alerts
3. Understanding Your Bill
4. Understanding Satellite Data
5. Understanding Mobile Data
6. Miscellaneous Charges
7. Financial Hardship

Critical Information Summaries (CIS)

1. Critical Information Summaries (CIS)

Outages

1. Current Outages

FAQs

1. Thuraya Australia Network Closure | FAQs
2. Telstra 3G Network Shutdown | FAQs
3. Tracertrak Console | FAQs
4. Tracertrak Safeworker App | FAQs
5. Rockfleet | FAQs
6. General | FAQs
7. Connection | FAQs
8. Plans | FAQs
9. Making Calls | FAQs
10. Troubleshooting | FAQs
11. Authorised Representative | FAQs
12. Iridium Handset | FAQs
13. Iridium GO! | FAQs
14. Pivotel High-speed Wireless Networks | FAQs
15. Vodafone 3G Network Shutdown | FAQs
16. Pivotel SIM Card Replacement Program | FAQs

Resources

1. How The Thuraya Trade-in Program Works
2. Cash Handling and Receipting Policy
3. Forms, Downloads & User Manuals
4. Price Lists
5. Privacy Policy (including Credit Reporting)
6. Terms, Conditions & Policies
7. Terms of Application
8. Direct Debit Service Agreement
9. Consumer Complaint Handling Policy
10. Translation or Interpretation Service
11. Whitepaper - How To Keep Workers Safe
12. Compliance For Service Providers
13. Pivotel Test Call Service

Security & Account Safety

1. Protecting Your Account - Additional Authentication
2. Mobile Number Transfers
3. Scam Call Guidance

Product Selection Guides

1. Thuraya-Trade-In Offers Handset Comparison Chart
2. Satellite Phones Explained
3. Satellite Data Terminals Explained
4. Satellite Internet Explained
5. Maritime Solutions Explained
6. Tracertrak Worker Safety Explained
7. Tracertrak Asset Monitoring Explained

Product Tips

1. How To Use Your Satellite Phone
2. Iridium GO! Data Tips
3. IsatPhone Model Clarification

Recalls

Tracertrak

1. Tracertrak User Manuals & Guides
2. Tracertrak Downloads
3. Tracertrak Console | FAQs
4. Tracertrak Safeworker App | FAQs
5. Tracertrak Quality Policy

Legal

1. New Connection ID Point Allocation
2. Compliance For Service Providers