Tracertrak | How do I un-suspend / reactivate a device? (NGC)

As Administrator use the Device Unsuspension button in Account Settings to unsuspend/ reactivate a device

Un-suspending a device reactivates that device, allowing the device to be configured, allocated and trackable in Tracertrak.

Un-suspending a device before it has been suspended for a calendar month will prevent a suspension credit from being applied to the associated Tracertrak account.

Only Administrators can un-suspend a device.

To un-suspend a device, the administrator uses the Device Reactivation button from the Account Settings page accessed under the Avatar in the top right-hand corner of any page as displayed above.

Clicking on the Device Reactivation button will open the Device Reactivation page. The administrator can un-suspend all devices by clicking on the Reactivate All button in the bottom right corner of the page. Otherwise, the administrator can select which devices they want to un-suspend and click on the Reactivate Selected link in the left bottom corner of the page.

It may take up to 24 hours for a device to be un-suspended.