Tracertrak | How do I send a message to a device? (NGC)
Messages can be sent to devices from the Tracertrak console, from a SMS capable device or from another Tracertrak device.
Tracertrak provides several different ways to send a message to a device.
SMS
A SMS capable device, such as a mobile phone/cell phone, can be used to send a message to a two-way capable device. The SMS sent must take one of the following methods:
SMS to a Pivotel Number
An SMS sent to a Pivotel Number will be delivered to the device that is assigned to the Person who the Pivotel Number is allocated to.
SMS Commands
People registered on the Tracertrak account can use the MESSAGE SMS Command to send a message to a device.
Device to Device Messaging
Messages can be sent from one two-way capable device to another two-way capable device through either of the following methods:
SMS to a Device Recipient Address
An SMS sent to a Device Recipient Address will be delivered to the device that is allocated to the Person who the device recipient address belongs.
Console Messaging
Tracertrak provides a messaging service which allows you to send and receive device messages along with reviewing private messages that did not get sent via the Tracertrak console. You can access this service by clicking on the Messages icon option.
Messaging Threads
The messaging service allows you to select from Group or One to One message sent to and from the console. Visibility of Group & One to One messaging is restricted to those people in the conversation.
Tracertrak will retrieve the last 300 messages no older than 99 days. Messages between a device and Tracertrak are grouped in threads. Threads allow for an overview of communication from separate devices. Threads are ordered by the most recently active message threads.
Clicking on a thread will open the collective messages. Messages are ordered chronologically. Both inbound and outbound messages are displayed. The person, device, or console user is displayed in bold as the message sender and the method of transmission also stipulated under each transmission.
Creating a New Message
The Messages side panel shows all messages from People/ Devices and those Unread.
To begin a message, select the contact by pressing the + button inside the Messages panel.
This will bring up a list of People to select from and begin your message.
By selecting the 3xdots in the top right bar of the recipients message the individuals contact details will be displayed in an expandable panel.
A maximum length of 160 characters is allowable for outbound messages. Outbound messages will appear in Tracertrak immediately, however, to ensure receipt of the message on the device, please allow a suitable transmission time and ensure the device has adequate network connectivity.
Select the messaging application by clicking on the conversation icon on the left icon panel. Start a conversation by clicking the plus button.
Replying to a Company Message
To reply to a Company message, select the Pinned Company icon at the top of the contacts list on the left of the screen and enter a reply message in the message editing field at the bottom of the page. Note the warning regarding sending messages via satellite to all in the Company recipient list.