Telstra 3G Network Shutdown | FAQs
Telstra is making some changes to its network that may affect your service(s).
Pivotel Mobile service plans use the Telstra network. Telstra plans to shut down its legacy 3G mobile network on the 31st of August 2024.
Most Pivotel Mobile customers already access 4G network services and will not be affected by the 3G network shutting down.
A small number of customers that have 3G-only handsets will need to upgrade their handset before the 3G network closes. Some 4G handsets may need a settings change to be able to make and receive calls on the 4G network.
Where we identify that you have a handset that is affected, we will notify you.
FAQs
When is the 3G network closing down?
The Telstra 3G network is scheduled to be shut down on 31 August 2024.
What do I need to do?
The vast majority of our customers do not have to do anything at all and will continue accessing the 4G network as they do today.
A very small number of our customers have handsets, tablets and connected devices that are incompatible with Telstra's 4G networks and will need to upgrade those devices. Where we identify that you have a device that is affected, we will notify you.
Some 4G handsets may also need settings changed to be able to continue to make and receive voice calls using the respective 4G network.
If you do have a device that is affected, we’ll send you another email to let you know what you need to do to make sure you stay connected.
Why is the 3G network closing down?
Mobile carriers around the world are shutting down their 3G networks as more advanced 4G and 5G network services become widespread. 4G and 5G networks are more efficient at delivering greater speed and capacity, which means better service and experience for customers.
Similar shutdowns have happened before. All Australian mobile networks switched off their 2G networks a few years ago when they upgraded to 4G.
What devices are affected by the 3G closure?
All 3G-only devices (including phones, tablets and mobile broadband devices) and in rare cases, some older 4G phones, will be affected.
Some older 4G phones that do not have a feature called 'VoLTE' (Voice over Long Term Evolution) will not be able to make and receive voice calls.
If you do have a device that is affected, we’ll send you another email to let you know what you need to do to make sure you stay connected.
I have a 3G phone, how does this affect me?
If you have a 3G-only phone then you will no longer be able to make calls, send texts or access the internet on your phone when the 3G network switches off. You will still be able to make emergency 000 calls on other 3G networks when in coverage. WiFi internet access is still possible.
We recommend you upgrade your phone to a 4G or 5G compatible device to continue having mobile service.
If you do have a device that is affected, we’ll send you another email to let you know what you need to do to make sure you stay connected.
Will 4G network coverage differ to 3G coverage?
Telstra’s 4G coverage is similar in size and reach to its 3G coverage. For more information, view coverage maps here.
Does the 3G network closure only affect phones?
No. Other devices like tablets, mobile broadband modems, smart watches, some home security systems, and other connected devices might also be using 3G services. Please contact your device manufacturer or our Customer Care team if you are unsure of your device’s specific capabilities.
What is VoLTE and how do I switch it on?
Voice over LTE (VoLTE) is a feature that allows you to make voice calls using the 4G network. You might need to turn the VoLTE setting on.
Android devices
If you have a Samsung device, Voice over LTE should automatically be enabled. If you’ve previously disabled VoLTE and want to reenable it, or would like to check if it’s enabled on your Android device, please go to your Settings > Mobile Networks
Apple devices
If you have an Apple device iPhone 6 or later, Voice over LTE should be automatically enabled. To check this or manually enable, please go to Settings > Mobile > Mobile Data options > Voice and Data
What do I do with my old 3G device?
The best way to recycle your old device is to utilise Mobile Muster, the Australian mobile industry's official recycling scheme. For more information, visit Recycle a mobile - MobileMuster.