Tracertrak | How do I manage alarms? (NGC)

Alarms are managed on the Active Alarm panel or via SMS commands

Active Alarm Panel

Alarms can be viewed and managed in the Active Alarm panel. It displays the current alarms and their alarm status for an account.

Active Alarms

The Active Alarms panel lists the latest alarms in chronological order. Each row displays specific details such as the type of alarm, date/time, and the last known location. You can action these alarms and events by selecting the associated alarm tile on the left-hand side of the map screen and by clicking on one of the action buttons directly beneath the panel on the right side of the map screen.

When selecting an Alarm type in the Active Alarm list, it displays the map location for the selected alarms and when an alarm is selected an additional expandable side bar will display additional alarm details.

The acknowledge button when pressed acknowledges the selected alarms and suppresses reminder alerts.

Acknowledging Alarms

Acknowledging an alarm indicates in Tracertrak that the alarm has been viewed, is understood and is being actioned. Until an alarm has been acknowledged, alarm reminders will be sent if they have been configured. This feature is found in the right-hand side Active panel.

Ending Alarms

Once an alarm has been addressed, it should be ended in Tracertrak. Only some alarms can be ended by a person. Other alarms are ended when a device transmission is received that contains data that warrants ending the active alarm i.e.. a transmission with a battery status of GOOD will end an active Low Battery alarm.

An alarm which can be ended by a person will display an End Alarm button on either the Active Alarm or Alarm details panels. Clicking this button will end the alarm. Multiple Alarms can be selected to be acknowledged or ended in the Alarm details panel.

The Acknowledge and End Alarm commands can be sent via SMS to manage active alarms.

Filtering Alarms

You can filter the alarms table to view specific devices and alarm types by selecting the filter button at the top of the Active Alarms panel.

Priority Alerts

In the alarms panel, priority alerts are indicated by a specific colour and the type by the associated icon. See table below: