Pivotel Support - Australia

Billing

1. Paying Your Bill
2. Spend Alerts
3. Understanding Your Bill
4. Understanding Satellite Data
5. Understanding Mobile Data
6. Miscellaneous Charges
7. Financial Hardship

Critical Information Summaries (CIS)

1. Critical Information Summaries (CIS)

Outages

1. Current Outages

FAQs

1. Rockfleet | FAQs
2. Tracertrak Safeworker App | FAQs
3. Thuraya Network Closure
4. Tracertrak Console | FAQs
5. Telstra 3G Network Shutdown | FAQs
6. General | FAQs
7. Connection | FAQs
8. Plans | FAQs
9. Making Calls | FAQs
10. Troubleshooting | FAQs
11. Authorised Representative | FAQs
12. Iridium Handset | FAQs
13. Iridium GO! | FAQs
14. Pivotel High-speed Wireless Networks | FAQs
15. Vodafone 3G Network Shutdown | FAQs
16. Pivotel SIM Card Replacement Program | FAQs

Resources

1. Cash Handling and Receipting Policy
2. Forms, Downloads & User Manuals
3. Price Lists
4. Privacy Policy (including Credit Reporting)
5. Terms, Conditions & Policies
6. Terms of Application
7. Direct Debit Service Agreement
8. Translation or Interpretation Service
9. Consumer Complaint Handling Policy
10. Whitepaper - How To Keep Workers Safe
11. Compliance For Service Providers
12. Pivotel Test Call Service

Security & Account Safety

1. Protecting Your Account - Additional Authentication
2. Mobile Number Transfers
3. Scam Call Guidance

Product Selection Guides

1. Satellite Phones Explained
2. Satellite Data Terminals Explained
3. Satellite Internet Explained
4. Maritime Solutions Explained
5. Tracertrak Worker Safety Explained
6. Tracertrak Asset Monitoring Explained

Product Tips

1. How To Use Your Satellite Phone
2. Understanding Global Restrictions on Satellite Communication Devices
3. Iridium GO! Data Tips
4. IsatPhone Model Clarification

Notices

1. Thuraya Network Closure
2. Pivotel Mobile 3G Help

Tracertrak

1. Tracertrak Safeworker App | FAQs
2. Tracertrak Downloads
3. Tracertrak Console | FAQs
4. Tracertrak User Manuals & Guides
5. Tracertrak Quality Policy

Legal

1. New Connection ID Point Allocation
2. Compliance For Service Providers