Troubleshooting Thuraya SF2500


   Select a topic:

   Servicing    Antenna and RF cables
   General    Care and Maintenance
   Still having trouble?

   Call Customer Care on:   1300 882 448

  SF2500 does not contain consumer serviceable components. You are advised not to carry out any kind of troubleshooting. In case you face any
  problems, contact customer care. Only authorised service personnel can repair the equipment.
   Antenna and RF cables
  Use only SF2500 antenna and RF cables that have been specifically designed for your terminal.
  Unauthorised antennas, cables and cable length modifications, or attachments could damage SF2500 and may violate the relevant regulations,
  causing loss or degradation of performance and radio frequency (RF) energy above the recommended limits. If your SF2500 antenna gets
  damaged, please contact customer care.
  - Do not place SF2500 in a wet area.
  - Do not expose SF2500 to temperatures greater than +55 degree Celsius or less than –10 degree Celsius.
  - Do not expose SF2500 to moisture, dust etc.
  - Avoid placing SF2500 close to open flames or any source of heat.
  - Do not expose SF2500 to direct sunlight.
  - Do not disassemble SF2500; this will void your warranty.
   Care and Maintenance
  - SF2500 should be treated with care.
  - The following suggestions will help you to fulfil any warranty obligations and allow you to enjoy this product for many years.
  - Do not store in hot areas. High temperatures can shorten the life of electronic devices, damage batteries, and warp or melt certain plastics.
  - Do not attempt to open it. Mishandling of the device may damage it.
  - Do not drop, apply pressure or shake it. Rough handling can break internal circuit boards.
  - Do not use chemicals, cleaning solvents, or stong detergents to clean it. Wipe it smoothly with a clean cloth.
  - Use only the supplied or approved replacement antenna. Unauthorized antennas, modifications or attachments could damage the SF2500
    and may violate regulations regarding radio devices.
  - If the SF2500, handset or any accessory does not function properly, contact Customer Care.
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