FAQs Thuraya XT

  

   Select a topic:

   1. On which networks does the Thuraya XT work?    2. What differentiates the Thuraya XT from other satellite phones?
   3. What is the IP 54/IK 03 standard?    4. Which production materials are used to ensure the Thuraya XT’s durability?
   5. What are the dimensions and weight of the Thuraya XT?    6. Does the Thuraya XT support multiple languages?
   7. What is included in the Thuraya XT phone-box?    8. What applications are found on the included Support-CD ?
   9. Which connectotors does the Thuraya XT have?    10. What is the talk-time and standby-time of the Thuraya XT?
   11. What is the charging time of my Thuraya XT?    12. What are the specifications of the display?
   13. What is the brightness-sensor?    14. Can the display be read in direct sunlight?
   15. Which PC Operating Systems are compatible with the Thuraya XT?    16. The Thuraya XT does not have a web browser. How can I use GmPRS?
   17. How do I establish a GmPRS connection with my computer?    18. What is the GmPRS speed of my Thuraya XT?
   19. What is the data and fax speed of my Thuraya XT?    20. Can I send e-mails using my handset?
   21. Are there accessories available for the Thuraya XT?    22. In which countries can I use the Thuraya XT?
   23. What is the warranty period for the Thuraya XT?    24. Can I use any power adapter with the phone?
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   1. On which networks does the Thuraya XT work?
   •   The Thuraya XT is a satellite phone which works in SAT-mode throughout the whole coverage area of the Thuraya satellites.
 
   2. What differentiates the Thuraya XT from other satellite phones?
   •  The Thuraya XT is the only satellite phone in the market complying with IP54/IK03 standards, which makes it the toughest and most reliable SAT-phone.

   •   Thuraya XT’s durable battery provides up to 6 hours talk-time and up to 80 hours standby-time.

   •   The Thuraya XT has an advanced menu with many features, such as an organizer or GPS-waypoint-navigation.

   •   It features a large 2-inch/5cm advanced glare-resistant display (with brightness-sensor) which improves outdoor visibility in direct sunlight.

 
   3. What is the IP 54/IK 03 standard?
        IP and IK are international industrial standards referring to degrees of ‘ingress protection’ for electrical devices. The IP standard is defined in the

        international standard IEC 60529 (equivalent of the European standard EN 60529). The IK standard is defined in the international standard IEC

        62262:2002 (equivalent of the European standard EN 62262):

       

        IP54 standard:

       

          •   First digit: 5 (Dust protected). Full protection against contact and protection against interior injurious dust means dust cannot harm the operation of

               the phone.

          •   Second Digit: 4 (Splash resistant). Protected against splashed water from all directions means splashed water cannot harm the operation of the

               phone.

       

        IK03 standard:

       

          •   Shock proof: Phone can withstand impacts of up to 0.35 joule means impacts of up to 0.35 joule cannot harm the phone.

 
   4. Which production materials are used to ensure the Thuraya XT’s durability?
   •   The external casing of the Thuraya XT is crafted from the latest polycarbonates which are extremely robust. Internal components are

        shielded with aluminum and the connectors are protected with rubber seals to prevent damage from water splash or dust.

 
   5. What are the dimensions and weight of the Thuraya XT?
   •   The Thuraya XT weighs 193 grams and measures 128x53x26.5mm (l x w x d).
 
   6. Does the Thuraya XT support multiple languages?
   •   The menu of the Thuraya XT supports 12 standard languages including English, Arabic, French, German, Italian, Spanish, Portuguese, Turkish, Russian,

        Farsi, Hindi and Urdu.

       

 
   7. What is included in the Thuraya XT phone-box?
        The Thuraya XT phone-box includes the following components:

       

          •   Thuraya XT phone, heavy-duty-battery, travel charger (incl. 3 adaptors for EU, UK, China), earset, USB data cable, spare antenna plugs, quick start

               guide (14 languages), user guide (English), support-CD, accessory catalogue and a warranty card.

 
   8. What applications are found on the included Support-CD ?
        The support-CD which comes with every new handset contains:

       

          •   Drivers required to connect your Thuraya XT with a PC or laptop

          •   User guides in 12 languages (in pdf-format)

          •   Upgrader tool, required if there is a software-upgrade for the handset available

 
   9. Which connectors does the Thuraya XT have?
   •   The Thuraya XT has the following connectors: UDC (USB), ear jack, DC power, external antenna and the connector for the battery.
 
   10. What is the talk-time and standby-time of the Thuraya XT?
   •   The Thuraya XT uses an advanced heavy-duty-battery which allows talk-time of up to 6 hours and standby-time of up to 80 hours.
 
   11. What is the charging time of my Thuraya XT?
   •   The average charging time of an empty Thuraya XT battery is approximately 2 hours and 25 minutes.
 
   12. What are the specifications of the display?
   •   The display of the Thuraya XT is a 2 inch (5 cm) TFT-display with 262,000 colours and 176x220 pixels.
 
   13. What is the brightness-sensor?
   •   The brightness-sensor on top of the display regulates the brightness of the display according to ambient lighting conditions. In dark environments the

        backlight of the display will be reduced, while backlighting will be increased in bright sunlight to provide optimal visibility. This also contributes to

        reduced battery consumption and thereby increases talk-time and standby-time.

 
   14. Can the display be read in direct sunlight?
   •   The Thuraya XT’s combination of a glare-resistant display with the high-contrast font and background of the graphic user interface greatly enhances

        visibility in direct sunlight.

 
   15. Which PC Operating Systems are compatible with the Thuraya XT?
   •   The required operating system of PCs or laptops is Windows 7, Windows Vista or Windows XP.
 
   16. The Thuraya XT does not have a web browser. How can I use GmPRS?
   •   You can connect your Thuraya XT to a laptop or PC and establish a data connection via the included USB data cable. This will allow you to use the

        browser of your laptop or PC.

   •   For a Plug and Play solution, consider Thuraya XT-Hotspot. XT-Hotspot is a compact WiFi router that creates a wiFi zone of up to 30 m for multiple

        devices. For details please visit the Thuraya XT-Hotspot page.

 
   17. How do I establish a GmPRS connection with my computer?
   •   In order to use a GmPRS connection via your Thuraya XT, you need to connect your Thuraya XT to a PC via USB data cable. You then need to establish

        a dial-up connection in your computer, just as you would connect to the Internet via a modem (the standard dial-up code is *99#, please refer to

        the manual of your computer or modem for further details).

 
   18. What is the GmPRS speed of my Thuraya XT?
        The maximum GmPRS speed (Packet Data) of your Thuraya XT is as follows:

       

          •   Download: 60 kbit/s

          •   Upload: 15 kbit/s

 
   19. What is the data and fax speed of my Thuraya XT?
        The maximum Data/Fax speed (Circuit Switched Data) of your Thuraya XT is as follows:

       

          •   Download: 9.6 kbit/s

          •   Upload: 9.6 kbit/s

 
   20. Can I send e-mails using my handset?
   •   Yes, Thuraya XT has an advanced messaging service which also allows sending and receiving of e-mails. For details about how to set up the e-mail

        a client please refer to the user manual.

 
   21. Are there accessories available for the Thuraya XT?
        There are a number of accessories which add even more functionality to your Thuraya satellite phone. These include:

       

          •   Car Chargers, Travel Chargers, USB Data Cables, Spare Batteries, Fixed Docking Units (FDU-XT) and Vehicle Docking Units.

               For details, please visit Thuraya XT Accessories page.

 
   22. In which countries can I use the Thuraya XT?
   •   Thuraya provides satellite phone coverage in more than 140 countries in Asia, Africa, Europe and the Middle East.

        For details, please visit Thuraya coverage page.

 
   23. What is the warranty period for the Thuraya XT?
   •   The end-customer warranty is 12 months from date of purchase and requires a fully filled warranty card.
 
   24. Can I use any power adapter with the phone?
   •   No, due to the electrical specifications only correct Thuraya Power Adapters shall be used to avoid damages of the phone and void warranty.

        Spare Power Adapters can be purchased in case the original Thuraya Power Adapter is lost or damaged.

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