FAQs Thuraya XT-DUAL

  

   Select a topic:

   1. On which networks does Thuraya XT-DUAL work?    2. What is the IP64/IK03 standard?
   3. Other satellite phones lose the satellite signal while walking or
       moving fast. What about XT-DUAL?
   4. What if I have the XT-DUAL in my pocket and the antenna is retracted; can I
       still receive incoming calls in SAT-mode?
   5. Which production materials are used to ensure the
       Thuraya XT-DUAL’s durability?
   6. What are the dimensions and weight of the Thuraya XT-DUAL?
   7. Does the XT-DUAL allow hands-free operations?    8. Which external connectors does the Thuraya XT-DUAL have?
   9. Does the Thuraya XT-DUAL support multiple languages?    10. What is included in the Thuraya XT-DUAL package?
   11. What is on the Support-CD?    12. Which SIM-Cards can I use in the Thuraya XT-DUAL?
   13. Which phone applications does the XT-DUAL have?    14. Which call functions are supported?
   15. Can I load external applications or programs on the phone?    16. How can I use the Internet with XT-DUAL?
   17. What is the memory capacity of the XT-DUAL?    Still having troubles? Your phone may need to go in for repair:

   Call Customer Care on:   1300 882 448

 
   1. On which networks does Thuraya XT-DUAL work?
   •   Thuraya XT-DUAL is a dual-mode phone which works either in GSM-mode (900/1800/1900 MHz) or in SAT-mode throughout the whole coverage area of

        the Thuraya satellites. This duality of GSM and SAT-mode provides highest flexibility to find available networks wherever you are.

 
   2. What is the IP64/IK03 standard?
        IP and IK are international industrial standards referring to degrees of ‘ingress protection’ for electrical devices. The IP standard is defined in the

        international standard IEC 60529 (equivalent of the European standard EN 60529). The IK standard is defined in the international standard IEC

        62262:2002 (equivalent of the European standard EN 62262):

       

        IP64 standard:

       

          •   First Digit: 6 (Dust tight). No ingress of dust.

          •   First Digit: 4 (splash resistant). Protected against splashed water from all directions. Splashed water cannot harm the operation of the phone.

       

        IK03 standard:

       

          •   Shock proof. Phone can withstand impacts of up to 0.35 joule.

 
   3. Other satellite phones lose the satellite signal while walking or moving fast. What about XT-DUAL?
   •   The Thuraya XT-DUAL uses an advanced technology to combine the strength of the Thuraya satellites with the purpose designed handset antenna in

        order to provide full walk-and-talk capability.

 
   4. What if I have the XT-DUAL in my pocket and the antenna is retracted; can I still receive incoming calls in SAT-mode?
   •   XT-DUAL uses the High-Penetration-Alerting (HPA) technology to provide call notifications even with weak satellite signal (e.g. phone in the pocket).

        After the HPA-notification, you can extend the antenna in order to accept the call.

 
   5. Which production materials are used to ensure the Thuraya XT-DUAL’s durability?
   •   The external casing of the Thuraya XT-DUAL is crafted from the latest polycarbonates in the industry, which are extremely robust. Internal components

        are shielded with aluminum and the connectors are protected with rubber seals to prevent damage from water splash or dust.

 
   6. What are the dimensions and weight of the Thuraya XT-DUAL?
   •   The Thuraya XT-DUAL weighs 211 grams and measures 139x53x27mm (l x w x d) and fits easily into a pocket.
 
   7. Does the XT-DUAL allow hands-free operations?
   •   Your Thuraya XT-DUAL supports Bluetooth and in addition has an earset included which both allow hands-free operations of your phone.
 
   8. Which external connectors does the Thuraya XT-DUAL have?
   •   The Thuraya XT-DUAL has the following external connectors: UDC (USB), Ear jack, DC power, Micro SD, External antenna and the Battery connector.
 
   9. Does the Thuraya XT-DUAL support multiple languages?
   •   The menu of the Thuraya XT-DUAL supports 12 languages which are English, Arabic, French, German, Italian, Spanish, Portuguese, Turkish, Russian,

        Farsi, Hindi and Urdu.

 
   10. What is included in the Thuraya XT-DUAL package?
        The Thuraya XT-DUAL package includes the following components:

       

          •   Thuraya XT-DUAL phone, Heavy-Duty-Battery, 2GB Micro SD-Card, Travel Charger (incl. 4 adaptors for EU, UK, CHN, AUS), Earset, USB Data

               Cable, Spare Antenna Plugs, Quick Start Guide (14 languages*), User Guide (English), Support-CD, Accessory Catalogue and a Warranty Card.

 
   11. What is on the Support-CD?
        The Support-CD which is included in the phone package contains:

       

          •   Drivers required to connect your Thuraya XT-DUAL with a PC or laptop (Win 7, Vista, XP)

          •   User guides in 12 languages (in pdf-format)

          •   Upgrader tool, required if there is a software-upgrade for the handset available.

 
   12. Which SIM-Cards can I use in the Thuraya XT-DUAL?
   •   All Thuraya postpaid or prepaid handset SIM-cards will work in your XT-DUAL. In addition Thuraya has roaming agreements with more than 300 roaming

        partners around the globe and therefore most GSM SIM-Cards will also work in the XT-DUAL (you will then use Thuraya services in roaming mode).

 
   13. Which phone applications does the XT-DUAL have?
   •   The Thuraya XT-DUAL features many smartphone-like capabilities like an Organizer (with calendar, alarm, tasks and notes functions), an MP3 audio

        player, a Media Center (for images, audio files, video clips) and many other extras like Calculator, Converter, Audio Recorder, Stopwatch, Countdown

        timer, World time etc. In addition the XT-DUAL has a synchronization manager included which allows you to synchronize for example your MS Outlook

        Contacts or Meetings.

 
   14. Which call functions are supported?
   •   The Thuraya XT-DUAL supports most of the common call functions like Call diverting, Call barring, CUG (Closed User Group), FDN (Fixed Dialing

        Number) and many others.

 
   15. Can I load external applications or programs on the phone?
   •   Thuraya XT-DUAL supports Java and therefore Java applications or programs can be installed on the phone. However, please check with the developer

        of the Java application before installing on the Thuraya XT-DUAL.

 
   16. How can I use the Internet with XT-DUAL?
   •   Thuraya XT-DUAL has a built-in web browser for accessing the Internet. For a more convenient Internet access you can also connect your PC or laptop

        with the XT-DUAL and use the Internet from there in order to browse the web or check your mails.

 
   17. What is the memory capacity of the XT-DUAL?
   •   The internal memory available for the user is approx. 352 MB. However, the XT-DUAL has also an external Micro-SD slot and comes with a 2GB Micro

        SD.

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