FAQs Thuraya Seagull 5000i

  

   Select a topic:

   How can I access the WebConsole?    How can i protect the confidential configurations (e.g. GPS reporting,
   alarm, geo-fencing settings, etc)?
   I am not able to send SMS in GmPRS mode. Why?    I am not able to receive SMS in GmPRS mode. Why?
   Why does the Seagull 5000i keep rebooting at fixed intervals with
   GmPRS enabled?
   Does Seagull 5000i support Global Maritime Distress Safety System
   (GMDSS)?
   What is the alert functionality that Seagull 5000i supports?    Do I need to enable GPS reporting in order to have the alert
   function?
   The server is receiving multiple alert messages with the same GPS
   information (latitude, longitude, heading, speed, etc). Why?
   What will happen if the alert button is pressed multiple times?
   In case an alert fails to send out, will Seagull 5000i retry?    Still having trouble?

   Call Customer Care on:   1300 882 448

 
   How can I access the WebConsole?
   •   You need a PC/laptop and an Ethernet cable to connect to the RJ45 port of the BDU in order to access the WebConsole. Open a web browser and type

        http://192.168.0.1 in the address field. The default user name and password are admin.

 
   How can i protect the confidential configurations (e.g. GPS reporting, alarm, geo-fencing settings, etc)?
   •   You can enable the password protection for these confidential configurations. It is under Security settings >> Tracking in the handset menu. Once it is

        enabled, the user needs a password to access the following menus, Settings >> Operating mode, Settings >> GPS reporting, Settings >> Alarm

        and Settings >> Geo-fencing. The default password is 000000.

 
   I am not able to send SMS in GmPRS mode. Why?
   •   In order to send an SMS in this mode, the unit has to terminate the current GmPRS session. The unit is designed in a way that SMS can only be sent

        in either Phone only mode or SMS tracking mode. If user really wants to send an SMS in GmPRS mode or he or she should select a suitable

        operating mode before composing the SMS. However, user is still able to receive incoming SMS in GmPRS mode.

 
   I am not able to receive SMS in GmPRS mode. Why?
   •   You should be able to receive SMS immediately in these 2 modes most of the time. However, the receiving will be delayed if there is a continuous IP

        (GmPRS) data transfer going on. This may be due to heavy internet surfing, large size file download/upload, Windows updates, PC software update and

        frequent GPS location update. If you are expecting a timely SMS receiving in this mode, please try to limit the internet usage, turn off the automatic

        windows and software updates and adjust the GPS reporting frequency to be more than 1 minute.

 
   Why does the Seagull 5000i keep rebooting at fixed intervals with GmPRS enabled?
        After a certain numbers of tries, if the unit is still not able to establish the GmPRS connection, a system reboot at fixed interval is anticipated.

        This could be due to:

       

        1. GmPRS service is not activated in the SIM. You need to firstly activate the GmPRS service in your SIM before you can initiate a GmPRS session.

        2. Poor coverage of the GmPRS network at the particular location.

 
   Does Seagull 5000i support Global Maritime Distress Safety System (GMDSS)?
   •   It is not GMDSS compliant. However, it does support an alert functionality.
 
   What is the alert functionality that Seagull 5000i supports?
   •   There is a yellow alert button on the BDU. Once it is pressed, pre-defined messages will be sent via SMS.
 
   Do I need to enable GPS reporting in order to have the alert function?
   •   No. Alerts will be sent out even if the GPS reporting is disabled. However, you need to pre-configure the alert mode and the related

        configurations (e.g. alert server number) in order to receive the alert.

 
   The server is receiving multiple alert messages with the same GPS information (latitude, longitude, heading,
   speed, etc). Why?
   •   Alert is considered a critical event. The alert flag will not be cleared until the server acknowledgement is received. Please refer to the

        ‘Disable Alarm’ section for more information on how to acknowledge the distress alert message. The same alarm message will be sent upon every

        system reboot until it has been acknowledged.

 
   What will happen if the alert button is pressed multiple times?
   •   Multiple alerts will be sent. However, only one ‘Disable Alarm’ message is required to clear the distress flag.
 
   In case an alert fails to send out, will Seagull 5000i retry?
   •   In case an alert is triggered, but Seagull 5000i fails to send out alert message due to various reasons, e.g. alert recipient information is not

        configured properly; SMSC number is configured wrongly, Seagull 5000i will still retry sending the alert message at certain time intervals with a

        maximum number of retries. These can be configured in the WebConsole under Settings >> Tracking >> Emergency >> Resend Frequency and

        Settings >> Tracking >> Emergency >> Maximum Number of Tries.

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