FAQs Thuraya SatSleeve

  

   Select a topic:

   1. Which smartphone models can be used with the Thuraya SatSleeve?    2. What Satellite network does the SatSleeve run on?
   3. What are the dimensions and weight of the SatSleeve?    4. What is included in the SatSleeve package?
   5. Does the SatSleeve have its own microphone and speaker?    6. How long does the battery last?
   7. How long does it take to charge the SatSleeve?    8. How to know when the battery of the SatSleeve is fully charged without
       having the App open?
   9. After switching the battery charging switch repeatedly, the
       SatSleeve’s battery went from 3 bars to 1 bar. Why is that?
   10. Where can I download the SatSleeve App?
   11. Which languages does the App support?    12. How do I change the language of the SatSleeve App?
   13. Which services can I use in satellite mode?    14. What is an Info Message?
   15. I’m connected to the Thuraya network but the GPS icon in the
         status bar keeps on flashing. What does it mean?
   16. How can I receive calls when the smartphone is not docked and paired?
   17. How can I receive incoming calls when the smartphone is docked
         and paired but the App is not open?
   18. What happens if I am on a satellite call and there is an incoming GSM call?
   19. Do I have to pair the SatSleeve with the smartphone every time I
         switch them on?
   20. Can I connect multiple smartphones to the SatSleeve in parallel?
   Still having trouble?

   Call Customer Care on:   1300 882 448

  
 
   1. Which smartphone models can be used with the Thuraya SatSleeve?
   •   SatSleeve for iPhone:

        Adaptor for iPhone 5/5S is inside the package (adaptors for iPhone 6 and iPhone 4/4S are available separately)

   •   SatSleeve for Android:

        Adaptor for Galaxy S4 is inside the package (adaptors for Samsung Galaxy S3 and S5 are available separately)

 
   2. What Satellite network does the SatSleeve run on?
   •   The Thuraya SatSleeve works in satellite mode throughout the whole coverage area of the Thuraya satellites which cover two thirds of the globe (160

        countries).

 
   3. What are the dimensions and weight of the SatSleeve?
   •   The dimensions of the SatSleeve main unit are 138 x 69 x 20 mm (h x w x d) and a weight of 178g.
 
   4. What is included in the SatSleeve package?
   •   The package contains the SatSleeve’s main unit, battery, travel charger (with four adapters for EU, UK, CN/JP, AUS), USB cable, a user manual in 14

        languages, warranty card and an accessories info sheet.

   •   The SatSleeve for iPhone package contains in addition an adapter for iPhone 5/5S (adaptors for iPhone 6 and iPhone 4/4S are available separately

        from Thuraya Service Providers)

   •   The SatSleeve for Android package contains in addition an adapter for Samsung Galaxy S4 (adaptors for Samsung Galaxy S3 are available separately

        from Thuraya Service Providers)

 
   5. Does the SatSleeve have its own microphone and speaker?
   •   Yes, the SatSleeve has its own microphone and speaker.
 
   6. How long does the battery last?
   •   The SatSleeve’s standby time is up to 48 hours and the talk time is up to four hours.
 
   7. How long does it take to charge the SatSleeve?
   •   It takes approximately 2 hours and 30 minutes to charge an empty SatSleeve.
 
   8. How to know when the battery of the SatSleeve is fully charged without having the App open?
   •   The LED on the SatSleeve will turn from red to blue.
 
   9. After switching the battery charging switch repeatedly, the SatSleeve’s battery went from 3 bars to 1 bar. Why is that?
   •   Using the battery switch repeatedly drains the battery rapidly.
 
   10. Where can I download the SatSleeve App?
   •   The iPhone SatSleeve App can be downloaded for free here
   •   The Android SatSleeve App can be downloaded for free here
 
   11. Which languages does the App support?
   •   The SatSleeve App supports the following languages: English, Chinese (Simplified), Bahasa Indonesia, Arabic, French, German, Italian, Japanese,

        Korean, Portuguese, Russian, Spanish.

 
   12. How do I change the language of the SatSleeve App?
   •   The language of the App changes when the language of the smartphone is changed.
 
   13. Which services can I use in satellite mode?
   •   With the SatSleeve you can use your smartphone to make and receive calls, send and receive text messages, emails and smartphone apps in satellite

        mode.

 
   14. What is an Info Message?
   •   An Info Message or Cell Broadcast is a network service that provides certain types of information via SMS in a specific region. Please note that this

        service is currently not available in the Thuraya network.

 
   15. I’m connected to the Thuraya network but the GPS icon in the status bar keeps on flashing. What does it mean?
   •   If the GPS icon flashes, it indicates that the unit does not have a “GPS-fix” (ie, the unit could not receive the GPS position from the GPS satellites).

        To rectify this, you need to move to a place with an unobstructed view of the sky that will allow the SatSleeve to receive the GPS position.

 
   16. How can I receive calls when the smartphone is not docked and paired?
   •   The main unit of the SatSleeve has a vibration alert to indicate incoming calls. You can accept incoming calls using the SOS button and you can even

        make a call without your smartphone docked in the SatSleeve because the main unit has a microphone and speaker. To end any calls, press the

        emergency button again.

 
   17. How can I receive incoming calls when the smartphone is docked and paired but the App is not open?
   •   The main unit of the SatSleeve will have a vibration alert to indicate incoming calls. All you have to do is open the App and then accept the call.
 
   18. What happens if I am on a satellite call and there is an incoming GSM call?
   •   When this happens, your satellite call will be disconnected.
 
   19. Do I have to pair the SatSleeve with the smartphone every time I switch them on?
   •   Normally the units have only to be paired one time, then the units will pair automatically the next time.
 
   20. Can I connect multiple smartphones to the SatSleeve in parallel?
   •   No, only one unit can be connected at a time.
Home  |   Privacy Policy  |   Terms & Conditions  |   Disclaimer  |   FAQs  |   Sitemap  |