Pivotel Thuraya Standard Call Plans

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Plan
Monthly Access Fee
Inc. Calls/Text
Voice Call Rate
Flagfall
SMS Rate
Inc. Data
Data/MB
Connection Fee

   Pivotel Thuraya Standard Rate Plans for use with all Thuraya Satellite Plans

Pivotel Thuraya Casual
(Min. cost over one month is $40)
$15.00
$0.00
$0.99 per minute
Nil
$0.50
Nil
$5.00
$25

   Download the Critical Information Summary for Pivotel Thuraya Casual Plan

Pivotel Thuraya 30
(Min. cost over 24 months is $720)
$30.00
$20.00
$0.99 per minute
Nil
$0.50
Nil
$5.00
N/A

   Download the Critical Information Summary for Pivotel Thuraya 30 Plan 0 month

   Download the Critical Information Summary for Pivotel Thuraya 30 Plan 24 months

Pivotel Thuraya 65
(Min. cost over 24 months is $1560)
$65.00
$55.00
$0.80 per minute
Nil
$0.50
Nil
$5.00
N/A

   Download the Critical Information Summary for Pivotel Thuraya 65 Plan 0 month

   Download the Critical Information Summary for Pivotel Thuraya 65 Plan 24 months

Pivotel Thuraya Big Bundle
(Min. cost over 24 months is $1896)
$79.00
$400.00
$0.99 per minute
Nil
$0.50
Nil
$5.00
N/A

   Download the Critical Information Summary for Pivotel Thuraya Big Bundle Plan 24 months

   Note: No minimum term if you choose to pay a $50 connection fee. Minimum cost will be one month's access fee + $50 connection fee.

Pivotel Thuraya Voice Rate Brochure

Important: Pivotel implements an automatic data bar with a pre-set usage threshold for all satellite data services to mitigate bill shock. Please contact Pivotel customer care at 1300 882 448 to find out your usage threshold and method to manage the data threshold.

  Unit Pricing Data

Unit Pricing Data Table

Cost of a 2 min call before any discounts to standard numbers & standard national mobile numbers

Cost of a Standard SMS before any discounts to standard national mobile numbers:

Cost of 1MB of Data before any discounts for use solely within Australia:

Number of Standard Calls if you restricted your use solely to standard national mobile calls each of 2 minutes in duration you could make.*

SATELLITE
SATELLITE
SATELLITE
SATELLITE
Pivotel Thuraya Casual
$1.98
$0.50
$5.00
0
Pivotel Thuraya 30
$1.98
$0.50
$5.00
10
Pivotel Thuraya 65
$1.60
$0.50
$5.00
34
Pivotel Thuraya Big Bundle
$1.98
$0.50
$5.00
202

 

 

Value Added Services

   Special Calls and Value Added Services

   Pivotel Customer Care (1300 882 448) and Emergency Calls
   000/112
   FREE
   Directory assistance (1223)4, Directory assistance with
   THRUconnect5, International directory assistance (12225)
   Charged at applicable call rates plus $2 connection fee
   Calls to 1800/13/1300 numbers    Charged at standard call rates
   Voicemail     
   - Diversion to voicemail, Voicemail SMS notification service    FREE
   - Calls to voicemail retrieval    Charged at standard call rates
   Calls to 0406 32 TEST (0406 32 8378)

  

   - Thuraya 35, 70 Plan    FREE
   - Thuraya Casual Plan    Charged at applicable satellite rates
   Call Forwarding (within Australia)    Charged at standard call rates
   Calls to directory assistance (123)4 and information services    $2.40 per minute plus $1.20 call connection fee
 

Terms and Conditions

$25 connection fee applies to the Pivotel Thuraya Casual plan. Pivotel Thuraya plans use the Thuraya Mobile Satellite Network. Satellite reception limitations and some exclusion zones apply. All calls are charged in 1 minute increments unless otherwise stated. Prices include GST and are subject to change. Actual charges may vary on your statement as charges are rounded to the nearest cent before GST is included. Included call value excludes premium calls, calls to special numbers, IDD (international direct dial) calls and premium text. Data is billed in 10kB increments. 1 month minimum term applies to Pivotel Thuraya Casual plan. 24 month minimum term applies to the Pivotel Thuraya 30, Pivotel Thuraya 65 and Pivotel Thuraya Big Bundle plans. Visit www.pivotel.com.au/coverage for a coverage map. A Thuraya device is required to access the Pivotel Thuraya service (see handset pricing). Pivotel may apply call barring where fraudulent use is suspected or for credit control purposes. You will receive a bill by email from Pivotel listing any payments you have made during the billing period, and a summary of your service usage to enable you to keep track of your overall service usage and monthly spend. Itemised billed and unbilled service usage is available in the secure Selfcare website at www.pivotel.com.au/selfcare. An itemised bill listing all of your service usage events is available on request. You may elect to receive a paper bill by post for an additional fee. Pivotel plans are available to credit approved customers only. Minimum cost is $40 on the Pivotel Thuraya Casual plan, which includes a once-off connection fee of $25. Minimum cost over 24 months is $720 on the Pivotel Thuraya 30 plan, $1,560 on the Pivotel Thuraya 65 plan, and $1,896 on the satellite-only Pivotel Thuraya Big Bundle plan. You may receive a pro-rata access fee charge on your first Pivotel bill, calculated from the actual date of service connection to the date of your first bill. You may choose to waive the minimum term on Pivotel Thuraya 30 and Pivotel Thuraya 65 by paying a $50 contract waiver fee at the time the service is connected.

 
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