FAQs Globalstar Online

  

   Select a topic:

   1. What is the Pivotel Globalstar online service?    2. Where does the online service work?
   3. What will I need to access the online service?    4. What speed is the data transferred at?
   5. What Operating System (OS) is compatible with Globalstar's Mobile
       Everywhere Service?
   6. What is contained in the DTA550 data kit2?
   7. Do I need a data kit to enable data capabilities with a GSP1600
       handset?
   8. Will Globalstar's online service be compatible with an existing SAT550
       handset?
   9. Will Globalstar online work with an existing Telit Car & Marine Kit or
       a GCK1410 or GMK1410?
   10. What does the Data Terminal Adapter do?
   11. How am I billed for using this service?    12. Am I charged for downloading or uploading data?
   13. Will the Telit SAT550 or GCK1410/GMK1410 be able to send faxes?    14. Is Globalstar data available with the Ericsson R290?
   15. How do I get connected to the online service?    16. Does the GSP1600 support CDMA data calls?
   17. Does the GSP1600 support mobile terminated data calls?    18. Where can I get more information on the online service?
   Still having troubles? Your phone may need to go in for repair:

   Call Customer Care on:   1300 882 448

  
 
   1. What is the Pivotel Globalstar online service?
   •   Pivotel Globalstar online service allows users to connect to the internet, access Web emails, or download files with a Globalstar handset or other

        cellular handsets at data speeds up to 9.6kps uncompressed or effective data speeds up to 38.4kps1 with an accelerator client provided at no extra

        cost2.

 
   2. Where does the online service work?
   •   Users have access anywhere in Australia and its territorial waters3.
 
   3. What will I need to access the online service?
        For GSM/Satellite Globalstar customers you will need:

       

          •   Globalstar connected service

          •   Telit SAT550 handset

          •   Data terminal adapter for SAT5502

          •   Laptop or PC (no mac support)

          •   SAT550 Car Kit (for in-car use only)

       

        For CDMA/Satellite Globalstar customers you will need:

       

          •   Globalstar connected service

          •   GSP1600 handset

          •   Data cable for the GSP1600 handset2

          •   Laptop or PC (no mac support)

          •   Globalstar Car Kit GCK1410 (for in-car use only)

          •   Globalstar Marine Kit GMK1410 (for onboard, interior use only)

 
   4. What speed is the data transferred at?
   •   The data is transferred at 9.6kbps uncompressed. Users can connect to the accelerator client, at no charge, to enable data speeds up to 38.4kbps1.

        Globalstar's uncompressed internet service is up to 4 times faster than other Australian Satellite mobile phone services.

 
   5. What Operating System (OS) is compatible with Globalstar's Mobile Everywhere Service?
        Globalstars online service will run under the following Microsoft Windows Operating Systems:

       

          •   Windows NT

          •   Windows 2000

          •   Windows XP

       

        Globalstar does not support data access for Macintosh OS

       

        Users are able to access the service without using the compression software. This enables any user with Windows 95 through to Windows XP

        Operating System's to access the service.

 
   6. What is contained in the DTA550 data kit2?
   •   Data Terminal Adapter (DTA550 External 9.6kbps modem)

   •   Setup CD (Software Driver)

   •   (The data kit is compatible with the SAT550 handset only)

 
   7. Do I need a data kit to enable data capabilities with a GSP1600 handset?
   •   No, the GSP1600 has a built-in modem so you simply need a data cable2 to enable data capabilities with a GSP1600 handset. The GSP1600 handsets

        have data capability in satellite mode only, not CDMA mode.

 
   8. Will Globalstar's online service be compatible with an existing SAT550 handset?
   •   Yes. Data will work on the current SAT550 handset providing it contains the latest software. To check which version is installed, select the 'Menu' button

        and enter '6' then '3'. The version number will be displayed on the third line. The correct software version is: D.M.U.T:8.1.9.

       

        If the phone has an older version of software, it can be upgraded by our repair centre. Please contact Customer Care on 1300 882 448 for details.

       

        The GSP1600 will work and does not need a software upgrade.

 
   9. Will Globalstar online work with an existing Telit Car & Marine Kit or a GCK1410 or GMK1410?
   •   Existing Telit Car and Marine kits will need an upgrade to enable Satellite data transfer. All new kits are data compatible. Please contact Customer Care

        on 1300 882 448 to upgrade your existing kit.

       

        The GCK1410 and GMK1410 are both data capable and do not require any upgrade.

 
   10. What does the Data Terminal Adapter do?
   •   The DTA contains a DB9 data cable (serial 9 pin connector). If the computing device does not contain a serial port it may be necessary to purchase an

        adapter. For example, if the device has a USB port, a USB to serial adapter is required. Globalstar cannot guarantee that the drivers will be compatible

        with this alteration.

 
   11. How am I billed for using this service?
   •   Packet Data calls are billed at $1 per minute in 10 second increments with a minimum call time of 20 seconds.
 
   12. Am I charged for downloading or uploading data?
   •   No. Globalstar online service does not charge for the downloading or uploading of data. You only pay for airtime charges which are $1 per minute billed

        in 10 second increments with a 20 second minimum call time. This applies to all calling plans.

 
   13. Will the Telit SAT550 or GCK1410/GMK1410 be able to send faxes?
   •   No, not at this point in time. The Telit DTA is only designed to transmit data. You can however send faxes using a suitable PC application or service such

        as FAXSTREAM or eFAX. These applications are designed to direct faxes into your email account using a store and forward mechanism.

 
   14. Is Globalstar data available with the Ericsson R290?
   •   The Ericsson R290 is capable of making data calls in GSM mode only. You will need to purchase a DCK-07 data kit.
 
   15. How do I get connected to the online service?
   •   Globalstar customers with Globalstar Qualcomm products can connect to Globalstar's new packet data service by creating a dial-up connection and

        entering #777 for the connecting phone number. Packet data calls are charged at $1 per minute in 10 second increments, regardless of your call plan.

       

   •   Globalstar customers can also make an asynchronous connection by creating a dial-up connection and connecting to 0420 10 10 10. Customers should

        enter "globalstar" for both the username and password. Customers are not billed any additional fee for the connection beyond the normal call in plan

        rate.

 
   16. Does the GSP1600 support CDMA data calls?
   •   No, CDMA data calls are not currently supported.
 
   17. Does the GSP1600 support mobile terminated data calls?
   •   No, not currently.
 
   18. Where can I get more information on the online service?
   •   Please contact Customer Care on 1300 882 448 for more on this service.
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