FAQs Globalstar GSM

  

   Select a topic:

   1. How do I access voicemail?    2. Can I change my plan if I am under contract?
   3. Can I send SMS text messages in Satellite and GSM modes?    4. What number should I dial for emergency services?
   5. How do I know on my bill which calls are made in Satellite and
       which calls are cellular?
   6. When I try to make a call my phone says 'terminated'?
   7. How I do get a new service connected?    8. Can I connect and port my mobile number from another carrier?
   9. What should I do if I misplace or have my phone stolen?    10. Can I use my telephone overseas?
   11. What do I do if my phone needs repair?    Still having troubles? Your phone may need to go in for repair:

   Call Customer Care on:   1300 882 448

 
   1. How do I access voicemail?
   •   Voicemail can be accessed from your mobile by dialing 121 or from another phone by dialing 0414 121 121 and pressing * to interrupt the greeting.

        Enter your four digit pin (a default pin is set up at connection) followed by your mobile number.

 
   2. Can I change my plan if I am under contract?
   •   Yes, you can increase your call plan* and later decrease it to the original minimum term plan.
 
   3. Can I send SMS text messages in Satellite and GSM modes?
   •   Yes, you can send and receive SMS text messages while in GSM or Satellite modes.
 
   4. What number should I dial for emergency services?
   •   000 is the emergency services number that is designated for emergency calls from all telephone networks in Australia. When calling 000, you will be

        connected to police, fire, or ambulance. If you are travelling overseas and using a GSM based service, you can call the international emergency number

        112 wherever there is GSM coverage available. This international emergency number will also work in Australia using any Globalstar service. If using a

        GSM based service, calling 112 will work within the coverage area of any GSM based mobile network in Australia.

 
   5. How do I know on my bill which calls are made in Satellite and which calls are cellular?
   •   Your account will include a detailed breakdown of the calls you have made. Each call is marked with a call type code. A description of the call type

        codes is located on page 2 of your account.

 
   6. When I try to make a call my phone says 'terminated'?
   •   This indicates that the phone is not connecting to the network. Make sure the phone says 'AUS Vodafone' or 'Globalstar' or 'Pivotel' on the screen

        before making a call. If you experience further problems you may be required to test the SIM card in another handset (GSM only) or call Customer Care

        on 1300 882 448.

 
   7. How I do get a new service connected?
   •   Please refer to the dealer listing on our website to locate your nearest dealer, or contact Customer Care on 1300 882 448.
 
   8. Can I connect and port my mobile number from another carrier?
   •   Yes, the existing mobile number needs to be active with the carrier to transfer (port) this number to your new Pivotel Globalstar service. You must advise

        your dealer at the time of connection that this is what you wish to do. It is advisable to have a copy of your current account with you.

 
   9. What should I do if I misplace or have my phone stolen?
   •   Contact Customer Care immediately on 1300 882 448 and they will bar your service to prevent the phone being used. A replacement SIM card can be

        issued for the service with the same mobile number, making the old SIM card void, if you wish to maintain the number and service for GSM only.

 
   10. Can I use my telephone overseas?
   •   Yes, roaming is available in GSM mode in many countries, however satellite roaming agreements are being finalised with selected countries. Satellite

        roaming is currently supported in New Zealand, Russia, Canada, USA, Venezuela, Central Europe and Western Europe. Please contact Customer Care

        on 1300 882 448 to verify and obtain details on Globalstar worldwide coverage and international GSM roaming coverage prior to travelling with an

        Australian Globalstar phone.

 
   11. What do I do if my phone needs repair?
   •   Contact your local dealer, as listed on our 'List of Dealers' link. The dealer will send the phone away for repair and will issue you with a job number so

        you can track the progress of your repair job.

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