Current Outages
If this outage affects you and you require further assistance, please contact our Customer Care team on 1300 882 448 (Australia) or 0508 882 448 (New Zealand)
| Title: | Thuraya3 Voice and Data outage |
|---|---|
| Service Outage Reference: | PSOUT00915 |
| Nature: | Unplanned |
| Description: | Initial: 18:31 19-Apr-2024 Dear Customer, Thuraya is working closely with the satellite manufacturer to recover the operation of the services on the T3 satellite. Unfortunately, current indications are that services on the satellite beams that cover Australia will not be recovered for at least several days from now. Pivotel will continue to work actively with Thuraya to ensure that users are kept up to date about the restoration of their services and that services are restored as quickly as possible. Update: 09:55 02-May-2024 Unfortunately, Thuraya Services are not recovered yet. We are hoping to get more updates by end of the week. Update: 16:39 02-May-2024 Thuraya has advised Pivotel that they have suffered a sustained Force Majeure Event which prevents services being delivered in Australia. Unfortunately, this means services are no longer available and are unable to be recovered in the foreseeable future. Please visit: https://www.pivotel.com.au/thuraya-network-closure |
| Satellite Services: | Thuraya Voice & Data Thuraya GmPRS and IP Data Services |
| Outage Start Time: | Tuesday, 16/04/24 01:30:00 GMT+1000 |
| Estimated Outage Restoration Time: | Monday, 20/05/24 17:00:00 GMT+1000 |
| Title: | Iridium Planned Maintenance |
|---|---|
| Service Outage Reference: | PSOUT00921 |
| Nature: | Planned |
| Description: | Initial: 17:04 24-Apr-2024 Dear Customer, We have a planned maintenance from our vendor which would impact all Iridium services for approximately 2 hours between the mentioned timeframe. You may not be able to use services as usual between this timeframe. 03/05/2024 16:00 to 03/05/2024 20:00 |
| Customers: | Iridium |
| Systems: | Iridium Transmission |
| Satellite Services: | Iridium Voice Iridium SMS Iridium Short Burst Data |
| Outage Start Time: | Friday, 03/05/24 16:00:00 GMT+1000 |
| Estimated Outage Restoration Time: | Friday, 03/05/24 20:00:00 GMT+1000 |
| Title: | Telstra Planned Service Interruption Affecting PIVO3bTEL-0003 |
|---|---|
| Service Outage Reference: | PSOUT00922 |
| Nature: | Planned |
| Description: | Initial: 17:13 24-Apr-2024 Dear Customer, Telstra has scheduled a maintenance work on May 03, 2024 between 12:00AM to 06:00AM AEDT. During the activity, PIVO3bTEL-0003 services may experience interruptions. |
| Systems: | Other |
| Outage Start Time: | Friday, 03/05/24 00:00:00 GMT+1000 |
| Estimated Outage Restoration Time: | Friday, 03/05/24 06:00:00 GMT+1000 |
| Title: | Planned Maintenance Dubbo Internet Service |
|---|---|
| Service Outage Reference: | PSOUT00923 |
| Nature: | Planned |
| Description: | Initial: 17:21 24-Apr-2024 Dear customer, Our third-party network provider is performing a planned maintenance on Internet link from Dubbo gateway. Due to this, customers connected from Dubbo gateway would experience multiple outages during the below maintenance window 02/05/2024 23:30 to 03/05/2024 06:00 |
| Customers: | Dubbo Globalstar TracerTrak |
| Systems: | TracerTrak |
| Outage Start Time: | Thursday, 02/05/24 23:30:00 GMT+1000 |
| Estimated Outage Restoration Time: | Friday, 03/05/24 06:00:00 GMT+1000 |